Asurion Insurance Complaints and Reviews

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Asurion Insurance
Main address: 648 Grassmere Park Suite 300 37211 Nashville TN
Alltel Wireless 1-888-723-3360 AT&T 1-888-5, , http://www.asurion.com/web/asurion/email#
  • 235+8 mobile complaints
  • $36.1K claimed losses
  • $149 average
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BASICALLY ASURION/VERIZON IS A BLAKENLY LIERS IF VERIZON COULD DO AWAY WITH THE COMPANY THE BETTER, CAUSE THEIR COMPANY IS TERRIBLE, HIRED A BUNCH OF CROOKS & LIERS, I DON'T LIKE LIERS, AND THAG THEM, A BUNCH OF LIERS, ONE SAY ONE THING & ONE SAY ANOTHER...if you don't have to deal with them, then DON'T they are a SORRY LYING COMPANY, THEY ARE PATHETIC, LIERS... Add comment

     

  • Sep 26
  • Cellular Phone
  • Tampa, Florida
  • Cell Phone Insurance
  • 16

Don't buy the phone warranty at the verion store it's a rip off. Go to square trade. For 99 dollars you get 2 full year of coverage for anything including water damage. My son through his phone on The floor they replace next day no copay. They were super fast on the phone and nice. 45 day later he had a wifi problem and again send new phone no charge. Asurion ins. wants 10 per month plus 169... Read more

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i lost my phone after assurant sent me 4 claim forms to fill out and i sent them back they denied my claim for sending in too many claims they refused to let me speak to a supervisor Add comment

     

  • Sep 17
  • Cellular Phone
  • Card Cancellation
  • 1
  • 1
  • 19

Asurion charged me $169. I called and they said that I had been the victim of fraud and I had to call my credit card company and cancel my card but would not refund my money. Nice Read more

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  • Sep 08
  • Cellular Phone
  • Cell Phone Insurance
  • 43

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim online (no idea why this was.) The voice menu is ridiculously bad, wanting you to press 1 or 2 for the stupidest reasons, like "Is this a business address?" Who cares if it is? The customer service rep told me the wrong info, that I had to go onto the Verizon website to download... Read more

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  • Sep 04
  • Finances
  • Poway, California
  • Fraudulent Charge
  • 36

I was charged $99 by this company and I've never even heard of them nor used a mobile insurance company before. The first thing their answering system said when I called was about this exact issue: "If you're calling about a charge on your credit card, it was for a mobile insurance issue." Seems to me if they're apologizing to all callers before even talking to us, this company has a problem with... Read more

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  • Aug 18
  • Cellular Phone
  • Arvada, Colorado
  • Wireless Phone Insurance
  • 2
  • 2
  • 90

Submitted a claim for an iPhone with cracked screen, received replacement as expected. Followed Asurion instructions and returned the phone the next day after replacement arrived. About a month later I got notified that they had not received the phone. I called and they extended the return time 2 more weeks to give it more time to arrive.. it did not. Received another notice and called... Read more

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  • Aug 18
  • Cellular Phone
  • Unauthorized Charge
  • 48

On Aug 12, 2012, at 4:00 AM, a charge, not authorized, from Asurion Wireles( this is how it is spelled on my account) for $169.00 was placed on my bank account. I called the bank and they reversed the amount. On Aug 15, 2012, Asurion Wireles(sic) again charged my account. I now have to wait up to 90 days for this amount to be returned. We have filed a report with the local authorities. We have... Read more

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  • Aug 14
  • Cellular Phone
  • Nashville, Tennessee
  • Cellular Phone Insurance
  • 81

Lost my iPhone a week ago.....been paying ATT Asurion phone insurance for over 5 years and never filed a claim, until now. Insurance contract states Asurion will replace my phone with an equal or better phone within 1-2 days. Day 1 of claim...sorry, we don't have any replacement phones for your iPhone 4s, they are on backorder, call back in 3 - 5 days. Day 2, still no replacement phones, call... Read more

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