Asurion Insurance Complaints and Reviews

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Asurion Insurance
Main address: 648 Grassmere Park Suite 300 37211 Nashville TN
Alltel Wireless 1-888-723-3360 AT&T 1-888-5, , http://www.asurion.com/web/asurion/email#
  • 230+5 mobile complaints
  • $36.1K claimed losses
  • $153 average
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  • Aug 18
  • Cellular Phone
  • Arvada, Colorado
  • Wireless Phone Insurance
  • 23

Submitted a claim for an iPhone with cracked screen, received replacement as expected. Followed Asurion instructions and returned the phone the next day after replacement arrived. About a month later I got notified that they had not received the phone. I called and they extended the return time 2 more weeks to give it more time to arrive.. it did not. Received another notice and called... Read more

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  • Aug 18
  • Cellular Phone
  • Unauthorized Charge
  • 13

On Aug 12, 2012, at 4:00 AM, a charge, not authorized, from Asurion Wireles( this is how it is spelled on my account) for $169.00 was placed on my bank account. I called the bank and they reversed the amount. On Aug 15, 2012, Asurion Wireles(sic) again charged my account. I now have to wait up to 90 days for this amount to be returned. We have filed a report with the local authorities. We have... Read more

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  • Aug 14
  • Cellular Phone
  • Nashville, Tennessee
  • Cellular Phone Insurance
  • 34

Lost my iPhone a week ago.....been paying ATT Asurion phone insurance for over 5 years and never filed a claim, until now. Insurance contract states Asurion will replace my phone with an equal or better phone within 1-2 days. Day 1 of claim...sorry, we don't have any replacement phones for your iPhone 4s, they are on backorder, call back in 3 - 5 days. Day 2, still no replacement phones, call... Read more

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Got a replacement phone and 4 months later the screen went out and had to buy another phone so the junk from the Waterhouse is not check at all just sent back out Add comment

Paying way too much for insurance on my phone almost 15 bucks then pay 175 as deductible to get a phone that looked to be used by someone and then you get the cheap china charger off of amazon and the headphones! Rip off but fast service. Add comment

  • Jun 23
  • Advertisements and Cons
  • Fraudulent Charge
  • 37

I had the same fraud on my B of A credit card, fortunately I called the bank, who put me on joint call with Asurion, and these people were very helpful, they claimed they were issuing report to fraud department and that the person who had signed up with card--whose first name they gave me--would be prosecuted. But I have no idea what they would've said had I not been on conference call with my... Read more

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  • Jun 17
  • Cellular Phone
  • New York, New York
  • Cell Phone
  • 55

My phone was stolen and I put in my insurance claim, asurion gives me a hard time ,then they ask me to submitt an affidavit and send copy of my license ans a copy of my bill, I did that ,call them and they tell me I have to wait 24 hrs, for an adjuster to review my claim, I explain to them I need my phone for work and I also was in the process of planin a funeral for my sister that just passed,... Read more

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Everyone cancel there insurance with asurion 170 deductible come on after having the insurance 3 yrs.... Canceled Add comment

  • Jun 06
  • Cellular Phone
  • Bad Insurance
  • 43

Submitted a claim, got an email back, we'll let you know in 24 hours about the status of the claim. Nothing happens. Go to the web site to check the status week later, but no status, they instead want me to start from the beginning. Chat with rep online, they don't know what the problem with the system was and definitely do not want to talk about it. Ok, claim done, you'll see the phone in three... Read more

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  • Jun 01
  • Finances
  • Houston, Texas
  • Replacement Phone
  • 41

I received my replacement phone and put my broken Galaxy S4 in a blue post office box. Two months later I am getting emails talkin about I owe $433 for unreturned equipment . They did an investigation and now they are telling me that the phone was taken somewhere and cut on. However they don't know who cut it on. Why wouldn't they tell them the phone is stolen and cut it off. They are still... Read more

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