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  • Customers like
    • How fast i got my phone1
    • Promptly issued device1
    • Return ups label emailed to me1
  • Customers don't like
    • Worst customer service7
    • Customer service7
    • Being hung up on5

  • 19 hours ago
  • Cellular Phone
  • Weatherford, Texas
  • 7

Had a problem with my phone, so contacted Asurion for a replacement. After uploading a claim form and a picture ID, I waited for my "immediate email" from them that never came. OK, no big deal. Then got back on their website and did it again. This time it did work. Yay! Alas, the story is no over. Received replacement phone - a refurbished model (that's OK too) and tried to activate it. ... Read more

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  • 1 day ago
  • Cellular Phone
  • Rockford, Illinois
  • 6
  • REVIEW RATING 4/5

I have always had Asurion on my duaghters phones. Two phones, paid Asurion every month for well over 6 years. Never once had a claim. My daughter dropped her iphone 5s 16 gb in water. I filed a claim. My CONTRACT says my monthey payment is $9. And my deductible is $149. Fine. A little high, but that is my CONTRACT. I filed the claim and was told my deductible would be $169, since the raised their... Read more

Was this review helpful? 0 0

  • Jul 30
  • Cellular Phone
  • Cell Phone Insurance
  • 15
  • REVIEW RATING 4/5

My family has several IPhones thru Verizon and insured thru Asurion which costs $10 per month per phone. My son was out one evening and lost or had his phone stolen. I filed a claim with Asurion, which covers lost /stolen phones. They said the phone would be overnighted to my son and charged me the deductible of $169 (wow!!) Bottom line is the phone was never received. When I contacted... Read more

Was this review helpful? 0 0

  • Jul 18
  • Insurance
  • O Fallon, Illinois
  • Asurion Insurance
  • 17
  • REVIEW RATING 4/5

I bought a saxophone from Musician's Friend and added a three-year service warranty called ADH Gold Coverage from National Electronics Warranty Corporation which I found out to be the same as Asurion. I called their 877-282-7423 to claim warranty service and they would ask for my bought item particulars, phone number, name etcetera. They then would say a special mailing box would arrive but I... Read more

Was this review helpful? 0 0

  • Jul 10
  • Property Insurance
  • Hollywood, Florida
  • Asurion Mobile Protection Insurance
  • 38
  • REVIEW RATING 3/5

While I was out of the country, my phone suffered extreme water damage and wouldn't turn on for 3 weeks. When I returned home, i was ecstatic when I heard about Asurion and that I could recieve a new phone in 2-3 days. When I recieved my new phone, everything was alright in the beginning - I went to the AT&T store to set up my sim card..blah blah.. AND THEN later that night, the calibration... Read more

Was this review helpful? 0 0

  • Jul 03
  • Cellular Phone
  • Richmond, Virginia
  • Walmart Product Care Plan
  • 25
  • REVIEW RATING 4/5

I purchased a Viper razor scooter from Walmart around December 2014 for my daughter for Christmas. I was sold on buying the warrantee because it was said to cover everything on the product & I put warrantes on all my items I spend a lot of money on. When the weather got warm in march 2015 my daughter got the chance to enjoy the scooter. Well a month later the motor began to act up and the... Read more

Was this review helpful? 0 0

  • Jun 20
  • Cellular Phone
  • Saugerties, New York
  • Phone Insurance Claim
  • 1
  • 1
  • 42
  • REVIEW RATING 5/5

this may not be the correct place to write this but I want someone else to know that your warranty coverage sucks. I have had beyond good luck with filing a claim for my broken phone that was purchased in store and still have not gotten my egift card emailed to me .. here is my sitation.: I just wanted to make a comment about the hard time I was given and I hope that this email is received... Read more

Was this review helpful? 2 0

  • Jun 19
  • Cellular Phone
  • Des Moines, Iowa
  • Cell Phone Insurance
  • 36
  • REVIEW RATING 3/5

I just bought a new phone. Been with Sprint for 18 years and always had insurance. I accidentally washed my new phone. Willing to pay deductible for replacement. Sprint no longer takes care of this in the store like they did a year ago. Now they give you a url address to asurion. Never heard of this company! Wasn't told by Sprint that I was using this company for insurance. After trying to... Read more

Was this review helpful? 0 0

  • Jun 19
  • Cellular Phone
  • Reno, Nevada
  • Cell Phone Replacement
  • 29
  • REVIEW RATING 4/5

They are the worst company I have ever dealt with! I was told I would be charged $50 to replace my phone, after fighting with them for weeks to even replace it, and then get a bill for $199. They claim to have all our phone calls recorded EXCEPT the one where the claim is finalized and I am told my fee is $50. They don't care about keeping their word, losing customers, or even claims to the BBB.... Read more

Was this review helpful? 0 0

  • Jun 12
  • Cellular Phone
  • Macon, Georgia
  • Cell Phone
  • 43
  • REVIEW RATING 3/5

I messed my phone up this past week and had to get another one. Thinking okay I have insurance this won't be so bad! But I got a new phone from asurion and then once the battery got low it would just shut off at %40! And it would just cut off randomly and say it had no charge, when I had just taken it off the charger. So I called them again and got another phone, and now the touch screen on this... Read more

Was this review helpful? 1 0

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