1.2
  • Promptly issued device1 votes
  • First line agents1 votes
  • Ease of online claim1 votes
  • Worst customer service4 votes
  • Being hung up on3 votes
  • Service delivery3 votes
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Hello every body i just want to tell all of you to stop paying for your phone insurance the company ASURION is not an honest company they told me i was getting a galaxy4 as a replacement they send me a refurbished phone and is no way for me to know what kind of phone that is since is a used phone so please stop getting riped loke me ok Add comment

  • Feb 23
  • Cellular Phone
  • Newark, New Jersey
  • Samsung Galaxy 3
  • 14
  • REVIEW RATING 4/5

I have been a loyal Sprint customer for about 8 or 9 years now. I have had Asurion insurance for about 6 and this is the first time that I am encountering such disgusting behavior. After my Palm Pixie broke I was told that they no longer make that phone so I was forced to upgrade to an LG. Not only was this a more expensive phone but it also increased my insurance form $7/month to $9/month - for... Read more

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  • Feb 22
  • Cellular Phone
  • Harleysville, Pennsylvania
  • Insurance Claim
  • 16
  • REVIEW RATING 5/5

On Jan 26, 2015 I placed a claim for my daughter's stolen phone. On January 27, 2015 they shipped out a replacement device, WITHOUT a SIM Card. I called February 1st to fix the issue, the agent assured me I filed the claim properly and it was THEIR mistake and I would have a new SIM card within 24-48 hours. I then received a couple of emails from Asurion regarding my order, and I answered the... Read more

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  • Feb 20
  • Cellular Phone
  • Dallas, Texas
  • 5
  • REVIEW RATING 3/5

You yourself gave these people access to your credit card right?So what did you expect them to do with your credit card information?In case you are not aware your credit card is used when you default on an account.When companies have access to your credit card information this gives the companies the right to collect their money out of your account.You might be able to reverse the charges OK but... Read more

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  • Feb 20
  • Cellular Phone
  • Austin, Texas
  • Credit Card Charge
  • 21
  • REVIEW RATING 3/5

This company should be sued and I may just be the person to do it. I have had with the illegal charges to my card. I will be hiring an attorney today. This company needs to learn a lesson. I will be getting with the bank later today to make sure the charges are reversed and will make an attempt to make sure they never have access to my card number again. I do not like Asurion wirelessand... Read more

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  • Feb 17
  • Cellular Phone
  • Bronx, New York
  • Iphone 5S
  • 13
  • REVIEW RATING 4/5

I RECEIVED MY REPLACEMENT PHONE VIA NEXT DAY FEDEX. TRIED TO ACTIVATE THE PHONE UNABLE TO SO. CONTACTED SPRINT WHO TOLD ME ASURION HAS PHONE AS LOST/STOLEN AND I SHOULD CONTACT THEM SO THAT THE PHONE COULD BE RELEASED. I DID THIS AND ASURION SAID IT WOULD TAKE 2-24 HOURS FOR THE PROCESS THEY SAID NOTHING ELSE COULD BE DONE. SO I WAITED 36 HOURS AND STILL COULD NOT ACTIVATE THE PHONE. AFTER... Read more

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  • Feb 17
  • Cellular Phone
  • Cell Phone Replacement
  • 14
  • REVIEW RATING 4/5

I pay my phone insurance every month and when I wanted to file a claim, I was told I would have to fill out documentation and have to wait for a REVIEW to see if I qualify I don't remember having to qualify to make a payment every month And then they could not tell me what the deductible would be. Are they just going to make up a number and expect me to pay it? I even had a CSR from the cell... Read more

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  • Feb 11
  • Cellular Phone
  • Red Oak, Texas
  • Cell Phone Insurance
  • 19
  • REVIEW RATING 4/5

I damaged my phone and call Asurion and it has been a couple of days and I'm just getting the run around saying look for an email and respond. I can not get anyone on the phone anymore. I have checked my claim through phone claim and it keeps saying to check back in two days. What a joke I am cancelling the insurance will never pay for it again. They advertise that you can get a phone sent to you... Read more

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  • Feb 09
  • Cellular Phone
  • Reno, Nevada
  • 37
  • REVIEW RATING 3/5

We don't have wireless ins. Never had. We don't even use Verizon or other carriers they insure. We found 99.00 charge on our credit card. I googled to see what type of company Asurion was. I called them asking why this happened, he wanted my credit card number, I said I'm not giving it as the charge I have is fraud. I asked a general question, when someone makes a purchase either via on-line... Read more

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They sent me a phone that wouldn't even turn on! I use my phone for work so after waiting two days--I have to wait two more. Add comment

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