Home  »  Asurion Insurance

Asurion Insurance

Rating:
115 complaints

Asurion Insurance Icon

Asurion Insurance social reviews and reports. Join community by posting your own comments or complaints.

Asurion is a privately held company by its management and investors. The company is headquartered in Nashville, Tennessee. Asurion was founded in 1994 in Silicon Valley. The company provides wireless roadside assistance service and wireless handset insurance programs, device protection programs to protect customers against loss damage, theft, and malfunction. The tagline of the company is: "Our passion is your peace of mind." Asurion has several customer contact centers located in Colorado, Texas, Missouri, Tennessee, Kansas and in Canada.

Asurion operates advanced wireless technology repair and reverse logistics center.
Please try to contact Asurion Insurance Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

Asurion Insurance Complaints & Reviews

Asurion Insurance Reviews

Googlebite
Asurion Insurance - 33% insurance deductible to replace phone!?!?
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

What's the point of having insurance if I have to fork out $199 to replace a phone that costs $650 new AND $10 a month? The only peace of mind is Asurion's CEO's peace ...

#317830
May 11, 2012
23

Judi bost
Verizon selling the Asurion Insurance plan
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I don't know who to be mad at - Verizon for not explaining the lousy coverage or myself for not doing due diligence. I took out Asurion insurance on my I Phone at $9.99 a mont...

#317128
May 08, 2012
62

PissedNYR
Asurion Insurance - Asurion Ripoff
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

They have been charging me for my LG Dare and when I filed a claim they show no record of the phone and will not reimburse me for the payments they have been receiving for years. ...

#311860
Apr 13, 2012
136

Anonymous
Asurion Insurance promised me a reimbursement within 7 to 10 business days and I am still waiting.
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

When I purchased my smart phone in November of 2011, I purchased replacement insurance. I was NOT told by Verizon that the insurance was with a third party (Asurion), nor that the...

#311726
Apr 12, 2012
151

Cristy92
Asurion Insurance - Asurion crappy products and service
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

First of all I thought that I was paying for a service which would provide a NEW phone if something happened to my phone not a refurbished piece of junk. They sent me a piece of cr...

#311671
Apr 12, 2012
127

Vallesj21
Asurion Insurance - Asurion takes your Money!!!!
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I just got off the phone with Asurion!!! I've been without a phone for a little over 2 months because of them. The kept sending me defected phones. I finally got fed up and u...

#311631
Apr 12, 2012
182

Tabu4u
Asurion Insurance - Asurion & Sprint fraud
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I have sprint service and I took my phone in to a out of town dealer and was told it was not fixable and to file a claim, did so. Return to town next day took it to a local store ...

#305897
Mar 19, 2012
394

Jamar
Asurion Insurance - Lost phone
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I was with a friend and as we got to her house i got out because i didnt want to stay after realizing that i left my phone in the car playing music when i went back she took off. S...

#304527
Mar 13, 2012
290

Venom3838
Asurion Insurance - Asurion FRAUD!
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

This insurance company sends out phone that just do not work. I am going on my 3rd one coming, the headaches, the $100 deductible and the $8 monthly payments are not worth this ser...

#304193
Mar 12, 2012
431

Kitten666
Asurion Insurance - Asurion employees can't figure out their job.
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

When my sprint phone was stolen I had to file a claim through asurion to get a new one, and honestly if I was given another option, I'd have picked any other insurance company out ...

#303250
Mar 08, 2012
240

Rosie1258
Asurion Insurance - Asurion Sucks
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I pay tmobile 200 dollar a month, plus 10 dollars each month for insurance. every month they are quick to take the money from my account without missing a beat. It happen to be th...

#303231
Mar 08, 2012
266

Lili_shm...
Asurion Insurance - Asurion is false advertisement/frustrating
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I recently had an iphone 4 stolen from me. I've had to replace a cellphone before through a claim and att but last time it was not through Asurion. I expected a hassle free pho...

#302859
Mar 07, 2012
306

Anonymous
Asurion Insurance - Asurion...more like A$$urion
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I dropped my DROID Incredible 2 in water, but had Asurion insurance through Verizon, so I called to file a claim for a replacement phone. First of all they refused to help me becau...

#302371
Mar 05, 2012
360

Anonymous
Asurion Insurance - Asurion phone insurance is the worst service I've ever had
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

Asurion insurance for cell phones is hands down the worst customer service i've ever encountered in my life.First of all, they advertise things that are simply untr...

#302146
Mar 04, 2012
270

Sweeners
Asurion Insurance - Dont break your phone asurion charges even if they mess up
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I had HTC EVO 4G and broke it. I called asurion and they send me the HTC EVO 3D and I figure 'awesome upgrade'. The phone comes to me with the rim around the screen coming off and...

#300222
Feb 26, 2012
434

Anonymous
Asurion Insurance - Asurion accused me of committing fraud and refused to replace my stolen device.
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I recently went hiking and came back to my car to find someone had thrown a rock through the front window and stolen both mine and my girlfriend's phones, in addition to her comput...

#299099
Feb 21, 2012
540

Maximus99
Asurion Insurance - Deductible is 169% of what i paid for iphone
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I bought my iPhone 4 the day it went on sale for $99 with a new 2 yr agreement, and the sales clerk suggested insurance for the phone at $10.99 a month. It only made sense to take ...

#298907
Feb 21, 2012
487

MsNotSoH...
Asurion Insurance - Asurion & Verizon Wireless
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

When I tell you there is one company I truly hate dealing with is Asurion. The replacement process is simple but if the send you s defective device its like walking in *** to get ...

#298887
Feb 21, 2012
325

Anonymous
Asurion Insurance - RIPOFF!!!!!
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

The charging port on my phone broke so I called Asurion to file a claim. The deductible was $100. I received the replacement phone from Asurion in mid-December. In February, the ke...

#296916
Feb 14, 2012
347

Anonymous
Asurion Insurance - Asurion said they never received my broken phone and charged me $300.
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I accidentally put my iPhone 4 in the washing machine and needed to get a replacement. After arguing with the customer service rep for almost a week (they kept saying the ID I scan...

#295690
Feb 09, 2012
556

Anonymous
Asurion Insurance - Asurion Sucks
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

Asurion does not care about its clients' property. All they care about is the dollars they make off of poor suckers like me who can't afford to buy a new phone. I wouldn...

#295172
Feb 07, 2012
352

Anonymous
Asurion Insurance - Asurion Scam
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

This company should be called ***....urion Pirates. They were unable to send me a comparable phone within the same deductible category. They sent a lower deductible unit then char...

#293981
Feb 02, 2012
394

Coolrey69
Asurion Insurance - Asurion, phone insurance.
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I have been a loyal costumer at Att since 2009. At&t is an outstanding phone service provider company but sometime they make bad decision, and one of them involves relying on Asur...

#293418
Jan 31, 2012
363

Anonymous
Asurion Insurance - Asurion ins mobile phone insurance by att
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

This site is most likely run by asurion if your pissed and really want to let the world know how they treated you go post on ripoff.com.. that will hurt them they have no recourse ...

#291849
Jan 25, 2012
337

Everybody
Asurion Insurance - Assurion Scam!!!
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I am a Verizon Customer with an Asurion Insurance Account for multiple years at $6.99/line per month. I wanted to file a Manufactures warranty claim, due to the fact that Assurion ...

#290035
Jan 18, 2012
490

Mls222348
Asurion Insurance - Thinks i should take a down graded phone because they are out of stock of my phone
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

I lost my phone and filed a claim for a new one. Well they approved my claim but feel I should take a down grade from the phone I have because they don't have any in stock. So I ...

#286557
Jan 05, 2012
249

Lyn304
Asurion Insurance is a JOKE
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

In October my son damaged his phone. I used the insurance to replace. With the new phone came a pre-paid envelope to send the damaged phone back with the "easy" instructions of "...

#285974
Jan 03, 2012
657

Anonymous
Asurion Insurance - Asurion ripoff
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

In October my son damaged his phone. I used the insurance to replace. With the new phone came a pre-paid envelope to send the damaged phone back with the "easy" instructions of "...

#285968
Jan 03, 2012
427

Say123
Asurion Insurance - Asurion is the biggest scam DO NOT purchase insurance from them!!
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

Asurion canceled my insurance without informing me, yet they charged me premiums for 5 months. They claim they sent an email informing ATT customers that they needed to "transitio...

#285236
Dec 30, 2011
587

Jay2k11
Asurion Insurance Do Not Purchase!!!
5.0 648 Grassmere Park Suite 300 NashvilleTN37211 Alltel Wireless 1-888-723-3360 AT&T 1-888-5 http://www.asurion.com/web/asurion/contact-us

These crooks took my 7.99 monthly for a year and when I cracked my LCD screen on my Samsung Vibrant !!!they said I could either wait for a new vibrant or get a G2x so I said send...

#281679
Dec 14, 2011
549
< Prev 1 2 3 4Next >
Reviews 1-30 of 115

Related Information

Cellular Phone
Cellular telephone (also called mobile telephone) became irreplaceable in everyday life of any civilized modern person. Its concept was created by AT&T after the Second World War, but at that moment no technologies for its creation were available. The first cellular telephone for widespread use was presented by Motorola in 1983 and it worked by means of short-wave analog or digital telecommunication in a wireless connection established between a telephone and a relatively nearby transmitter. Tern 'cellular' is used because the system works many base stations divide thus a service area into multiple 'cells'. Cellular calls are transmitted from base station to base station while subscriber travels from cell to cell, like it was practiced in first car (mobile) phones.

Featured Complaints