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  • Customers like
    • First line agents1
    • Ease of online claim1
    • Promptly issued device1
  • Customers don't like
    • Customer service7
    • Worst customer service6
    • Being hung up on5

  • 1 day ago
  • Cellular Phone
  • Fort Lauderdale, Florida
  • Cell Phone Insurance
  • 6
  • REVIEW RATING 4/5

After being told by AT&T that with insurance if anything happens I would be able to replace the phone in store, no questions asked. Turns out they changed insurance plans so have to deal with asurion now...After 3 years of paying insurance for daughters phone, she dropped it. Claim kept getting denied as they said I listed the wrong phone model on claim. Att verified it was right phone and... Read more

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  • May 17
  • Cellular Phone
  • Newport, Tennessee
  • Insurance Claim
  • 7
  • REVIEW RATING 4/5

Asurion Insurance is a joke!!!!! They require you to fill out a claim fax it in along with you drivers license then send you another email on how to pay, then never give a confirmation number. I was on the phone for two hours with there customer service department whom were un helpful and rude!!!!!! Not everyone has access to a fax and copy machine. If you have a choice please do not choose them... Read more

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  • May 11
  • Cellular Phone
  • Salt Lake City, Utah
  • Cell Phone Insurance
  • 17
  • REVIEW RATING 3/5

These guys are like parasites. I had lost my phone and had to contact these folks and made a claim. Their equation is very simple . Mint money and hand over an already used/ refurbished/ repaired phone. ( meaning as if u are buying a used phone from craigslist or any other local community website). The phone they have given me is the next upgraded model compared to the one ive lost. BUT , the... Read more

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  • Apr 27
  • Cellular Phone
  • Ithaca, New York
  • Charge
  • 37
  • REVIEW RATING 3/5

I noticed an unauthorized charge on my debit card for $99. Emailed to Asurion and got a reply asking me to call them on the next business day. But since I don't want to give any info to this company I decided not to call them. I also read that it takes several months and many phone calls to resolve it through them directly. I don't have such energy or time. So I immediately called my bank,... Read more

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  • Apr 23
  • Cellular Phone
  • Prairieville, Louisiana
  • Cell Phone Insurance
  • 28
  • REVIEW RATING 3/5

Asurion puts the H in horrible! Customer service is incompetent and pathteic... Asurion robs it's customer out of money... The problem is never resolved, no one on the other end of the receiver has a brain! Poor communication spreads like wildfire...It's been 3 weeks and these sick A holes still has not resolve the problem! Wireless companies must find a better service provider who can properly... Read more

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I sent a htc in jan 2015 it came back week of april 6 went to react it and no longer has right mother board for boost Add comment

  • Apr 21
  • Cellular Phone
  • Chicago, Illinois
  • Cell Phone Insurance
  • 28
  • REVIEW RATING 3/5

Asurion is ***. I dropped my LG Flex phone and called to submit a claim. They first had the wrong type of phone attached to my account and required proof from me that I bought the phone I said I did. Secondly they tell you they will get back to you within 24 hours and let you "know" about your claim. These are classic stall techniques so they can keep from sending out a new phone. THEY ARE... Read more

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  • Apr 01
  • Cellular Phone
  • Piqua, Ohio
  • Cell Phone Replacement
  • 81
  • REVIEW RATING 3/5

Paid $99 for 2-yr insurance plan with $45 deductible. Dropped phone and cracked the screen. Called Asurion and filed claim. Was told they would send me a shipping label and would replace the phone. Although all this was done promptly, I'm now being told they have NO silver Iphone 5S's in stock. Wasn't told this when I filed the claim. I said I would take any color and was told had to be EXACT... Read more

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  • Mar 29
  • Cellular Phone
  • Scarsdale, New York
  • Iphone 5S
  • 44
  • REVIEW RATING 4/5

I submitted to my ans supporting documents dozens of times. I called the company probably hundreds of times. Most of the time you cannot get a human on the line. The best you can do is have them transfer you to AT&T where you can get a human on the phone, but they will tell you Asurion is a separate company and they can do anything for you. On the rare occasions I actually did manage to get a... Read more

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  • Mar 20
  • Cellular Phone
  • Santa Clara, California
  • Account Deductions
  • 1
  • 1
  • 109
  • REVIEW RATING 4/5

I just happened to look over my checking account on a charge I made recently and noticed $199 pending with Purchase Asurion Wire. Luckily, they just posted it 3/19th and I called Wells Fargo. I knew they must be notorious as the customer service rep asked if I filled out a police report, and also if I would agree to prosecute if needed. I found out they are connected as a third party to cell... Read more

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