Asurion Insurance Complaints and Reviews

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Asurion Insurance
Main address: 648 Grassmere Park Suite 300 37211 Nashville TN
Alltel Wireless 1-888-723-3360 AT&T 1-888-5, , http://www.asurion.com/web/asurion/email#
  • 250+7 mobile complaints
  • $39.1K claimed losses
  • $152 average
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  • 2 days ago
  • Cellular Phone
  • Silver Spring, Maryland
  • Iphone 6
  • 9

i am a sprint customer and i bought insurance through them. I lost my phone6 on 11/14/2014 and i filled a claim. I completed the payment on 11/16/2014. The online tracking says it may take upto 1-3 business days. I called Asurion customer service several times. A week after my claim, they told me that my claim is in back order(which wasn't my fault). They told me it will take 14 days to get the... Read more

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  • Nov 14
  • Cellular Phone
  • Iphone 6
  • 51

I broke and dropped my iphone 6, the phone was on backorder and the rep I first spoke with told me they would have it in stock within 3-5 business days. It's been 3 WEEKS. Spoke with FIVE different rep's they were not negotiable on the deductible which to me is very poor customer service, I pay monthly for this insurance and I have been without a phone for 3 weeks! It's better to just buy Apple... Read more

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  • Nov 13
  • Laptops and Tablets
  • San Antonio, Texas
  • Laptop Repair
  • 25

I sent in my laptop for a HD Failure. They returned it to me quickly. With that being said, they replaced the HD too quickly and I guess they didn't even test it. As soon as I booted it up it said the Administrator account was disabled and to contact my system administrator. Seriously? I was on the phone with tech support for over 30 minutes. Pure FAIL!! They installed a new HD but didn't... Read more

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  • Nov 12
  • Cellular Phone
  • Charlotte, North Carolina
  • Iphone 6
  • 27

My first claim was denied supposedly cause I claimed for device that was not registered on my account. (What?!) I called ATT to see what was happening, they verified everything was correct. Spoke with at least 4 different people on TRASSHurion after waiting 8 hours to hear a response that never happened, I've sent 2 affidavit already with exactly the same info, it has been 24 hours already. The... Read more

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  • Nov 12
  • Cellular Phone
  • Phone
  • 1
  • 1
  • 14

i used to have an LG SPIRIT AND LIKEWISE THESE GUYS DOWNGRADED ME FOR A CHEAPER SORRY PHONE I'VE HAD THE PH FOR ONLY 1 DAY AND THE CALLS DROP I CANT EVEN DOWLOAD APPS THE INTERNET DON'T WORK IT KEEPS FREEZING AND NOT TO MENTION WHEN I FIRST BOUGHT MY LG SPITIT I BOUGHT IT FOR OVER 300+ AND THE PHONE I RECEIVED IT'S ONLY WORTH $49 AFTER MAIL IN REBATE I TOTALLY GOT SCREWED IM VERY TRULY DEVASTED... Read more

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Resolved 100% FULL      

  • Nov 03
  • Computers
  • Jacksonville, Florida
  • Computer Repair
  • 2
  • 2
  • 77
Asurion Insurance - Walmart's Asurion Warranty Service Sucks!
1 of 5

My All-In-One Computer crashed. I filed a claim and was sent a box w/instructions to file my claim. It was fixed in about a week & 1/2! Yeah right. My computer was sent back to me with damages, a different serial number label,(the serial# was correct, but you could tell it was reprinted). And within a week, computer crashed again. Sent it back again and it came back worse! Both corner of... Read more

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  • Nov 02
  • Cellular Phone
  • Charge
  • 42

I was checking my check card charges when I noticed a charge of $199.00 for Asurian wireless in Tn...I checked the companys name online and..behold..found a number of complaints of fraud against them..my visa card is disputeing this charge for me..be vigilant about checking the charges againt your accounts there are many ways for hackers to destroy your credit rateings I am very glad the visa... Read more

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  • Oct 30
  • Cellular Phone
  • Replacement Phone
  • 59

I lost my phone one weekend. So I called Asurion, payed the deductible, and they told me they would send me the replacement phone the next day. The phone never came so I called and they sent it the next day instead…when I received this phone it was broken. So I called Asurion again and they said they would send a 2nd replacement phone the next day. The 2nd replacement never came so I called them... Read more

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  • Oct 25
  • Cellular Phone
  • Unauthorized Charges
  • 57

When I reactivated my Verizon phone after placing it on suspension for the summer, I found two charges from Asurion, a 3rd party insurance company, on my bill. These charges are unauthorized. It is part of the cramming scam that Verizon has entered into a class action settlement for, but apparently hasn't stopped the practice. The clerk at the Verizon store on Tamiami Trail in Sarasota,... Read more

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  • Oct 20
  • Cellular Phone
  • Deceptive Insurance Policy
  • 59

I was told different stories from Asurion reps. I sent all required information to file a claim and never received a response. When inquired, they said they never got it. So I faxed all 6 requested documents and still no response. Wouldn't return voice mail messages left or email inquiries. Always transferred to various departments when I called. One rep said they'd send a WalMart gift card for... Read more

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