1.3
  • Being hung up on1 votes
  • Customer Service1 votes
  • Phone Service1 votes
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I was also charged 151.44 then again 169.00 for something I never authorized. Then they refused to give my money back untill the FRAUD DEPT looks into it. I ask how long that will take and they dont know. This is such a scam. I am calling BBB and checking with attorney. Add comment

  • Dec 08
  • Cellular Phone
  • Atlanta, Georgia
  • Phone Replacement
  • 63
  • REVIEW RATING 4/5

I was also scammed by Asurion. But I am here to offer a fix instead of complaining about the same issue. (Note: this fix only works if you have documentation of the fake tracking number that Asurion placed on the return envelope). First: If you were charged the initial $30 fee you have to wait for it to clear on your bank account, then call your bank and request a "stop payment". You actually... Read more

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  • Nov 28
  • Laptops and Tablets
  • Vienna, Georgia
  • Replacement Plan
  • 65
  • REVIEW RATING 4/5

I bought 6 Asurion Replacement plans at $50 ea. when I bought tablets for my family. My daughter dropped and broke her device, I filed a claim online, received an email saying they had all the info they needed and my reimbursement was on the way. A week later they email saying they couldn't approve my reimbursement and needed all kinds of documents. I have sent the requested documentation a... Read more

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  • Nov 26
  • Cellular Phone
  • Papillion, Nebraska
  • Charge
  • 64
  • REVIEW RATING 4/5

i called ASURION WIRELESS INS 8666672535 TN as listed pending on my account and talked with AURELIA ID#1262194 and she said someone has used my card today and that i needed to contact my bank, which i did; bank can't do nothing until it posts paid; so i will call tomorrow ... in my honest opinion, if there is a charge pending today, it should be able to be withdrawn; i mean it's 2014, disturbing... Read more

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  • Nov 26
  • Cellular Phone
  • Tazewell, Tennessee
  • Samsung Mega
  • 48
  • REVIEW RATING 4/5

Paid for this insurance for over a year on 3 phones dropped one of the phone's and broke the screen tried to get a replacement thay would not replace it. Needless to say I was mad the customer service is a joke for the most part thay can only speak broken English and can not understand English at all, the only thing that they can say is I'm so sorry. Yes you are a very sorry company. However I... Read more

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  • Nov 22
  • Cellular Phone
  • Silver Spring, Maryland
  • Iphone 6
  • 57
  • REVIEW RATING 4/5

i am a sprint customer and i bought insurance through them. I lost my phone6 on 11/14/2014 and i filled a claim. I completed the payment on 11/16/2014. The online tracking says it may take upto 1-3 business days. I called Asurion customer service several times. A week after my claim, they told me that my claim is in back order(which wasn't my fault). They told me it will take 14 days to get the... Read more

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  • Nov 14
  • Cellular Phone
  • Iphone 6
  • 74
  • REVIEW RATING 4/5

I broke and dropped my iphone 6, the phone was on backorder and the rep I first spoke with told me they would have it in stock within 3-5 business days. It's been 3 WEEKS. Spoke with FIVE different rep's they were not negotiable on the deductible which to me is very poor customer service, I pay monthly for this insurance and I have been without a phone for 3 weeks! It's better to just buy Apple... Read more

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  • Nov 13
  • Laptops and Tablets
  • San Antonio, Texas
  • Laptop Repair
  • 52
  • REVIEW RATING 4/5

I sent in my laptop for a HD Failure. They returned it to me quickly. With that being said, they replaced the HD too quickly and I guess they didn't even test it. As soon as I booted it up it said the Administrator account was disabled and to contact my system administrator. Seriously? I was on the phone with tech support for over 30 minutes. Pure FAIL!! They installed a new HD but didn't... Read more

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  • Nov 12
  • Cellular Phone
  • Charlotte, North Carolina
  • Iphone 6
  • 53
  • REVIEW RATING 4/5

My first claim was denied supposedly cause I claimed for device that was not registered on my account. (What?!) I called ATT to see what was happening, they verified everything was correct. Spoke with at least 4 different people on TRASSHurion after waiting 8 hours to hear a response that never happened, I've sent 2 affidavit already with exactly the same info, it has been 24 hours already. The... Read more

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  • Nov 12
  • Cellular Phone
  • Phone
  • 1
  • 1
  • 35
  • REVIEW RATING 3/5

i used to have an LG SPIRIT AND LIKEWISE THESE GUYS DOWNGRADED ME FOR A CHEAPER SORRY PHONE I'VE HAD THE PH FOR ONLY 1 DAY AND THE CALLS DROP I CANT EVEN DOWLOAD APPS THE INTERNET DON'T WORK IT KEEPS FREEZING AND NOT TO MENTION WHEN I FIRST BOUGHT MY LG SPITIT I BOUGHT IT FOR OVER 300+ AND THE PHONE I RECEIVED IT'S ONLY WORTH $49 AFTER MAIL IN REBATE I TOTALLY GOT SCREWED IM VERY TRULY DEVASTED... Read more

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