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  • Customers like
    • Leonrep who helped me 1
    • Promptly issued device 1
    • Return ups label emailed to me 1
  • Customers don't like
    • Customer service 9
    • Worst customer service 7
    • Service delivery 5

Long story short, these guys screw up my claim every time I try to file. How? There's quite a few reasons but the one they do over and over and over and over again is they, for some reason, keep filing it under my brother's number instead of mine. I don't know where they get it from, and I don't know why they keep doing it, but without fail I keep trying to file my claim and sign in, only to be... Read more

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I sent my laptop (mac pro) for repairs, took 3 calls to get it back in 2 weeks. However, the laptop won't turn on, called and wasted 45 minutes was assured another label will be sent for and reuse the box or a new box will be sent. one week passed and nothing! Again called Asurion and went through 3 supervisors and CEO office ( yeah, very catchy to fool people) and they reopened my new claim and... Read more

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I had a phone shipped overnight to Texas to my daughter in college. I live in Georgia. The next day the phone was on my doorstep. I called Assurion. The supervisor was so rude. I had to go to Fedex myself and pay $66.94 to have the phone shipped to my daughter in Texas. I wanted to be reimbursed. They told me they could offer me a $25 gift card. So, I explained again how inconvenient they... Read more

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When I first called Asurion the woman I talked to on the phone was so incredibly wonderful and helpful. I was more than impressed and assumed my problem would easily be resolved, I couldn't have been more wrong. Besides the first woman I spoke to, everyone at this company was so incredibly disrespectful and rude I couldn't believe this company was still in business! I even spoke to a top manager... Read more

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Daughter lost phone. Filed claim with Asurion four days ago. So many restrictions on shipping replacement that I still don't have phone and probably won't until tomorrow - 5 days out. Then I have to turn around and pay fedex to ship to my daughter as they don't ship to universities. 6 days to get a replacement phone is unacceptable. Stayed home today to sign for the phone; UPS cancelled the... Read more

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I have never before dealt with such difficult and disrespectful people in my entire life. I payed over $200 dollars to receive the worst treatment and have nothing but problems for THREE days. The issues I faced with this company were problems that THEY caused and refused to fix. Not a single person at this company was apologetic in the slightest. Not a single person tried to make me a happier... Read more

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They are now teamed up with Direct TV for direct tv premier maintenance. Horrible I wish that I never enrolled in the 18.00 a month program. I have been paying for 2 years and now I'm being ignored. The communication is horrible. I am so pissed off I am thinking about canceling direct tv Add comment

I needed my touch pad to be repaired on my hp pavilion laptop. not only did Asurion completely ignore my claim, they needlessly replaced several other pieces of hardware, like my keyboard, and deleted my operating system. I should have just taken it to a local repair shop. Three weeks in, I have no computer for the start of the new semester and I'm falling behind in my very intensive college... Read more

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I have read so many bad reviews, I don't know whether to file claim or not. Can't get past layers and layers of security. They use old inaccurate public records and claim I'm not me. I've lived in the same place 25 years but they apparently have fraudulent records and I'm no longer me. Add comment

Told phone would be received Tuesday now receiving Saturday. Long holds, hung up on, multiple transfers even though I asked for a supervisor. Unreliable. Add comment

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