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Asurion Insurance

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88 complaints

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Asurion is a privately held company by its management and investors. The company is headquartered in Nashville, Tennessee. Asurion was founded in 1994 in Silicon Valley. The company provides wireless roadside assistance service and wireless handset insurance programs, device protection programs to protect customers against loss damage, theft, and malfunction. The tagline of the company is: "Our passion is your peace of mind." Asurion has several customer contact centers located in Colorado, Texas, Missouri, Tennessee, Kansas and in Canada.

Asurion operates advanced wireless technology repair and reverse logistics center. Please try to contact Asurion Insurance Customer Service directly prior to posting any complaints on this site.

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Anonymous
Asurion Insurance - Asurion ins mobile phone insurance by att

This site is most likely run by asurion if your pissed and really want to let the world know how they treated you go post on ripoff.com.. that will hurt them they have no recourse ...

#291849
Jan 25, 2012
11

Everybody
Asurion Insurance - Assurion Scam!!!

I am a Verizon Customer with an Asurion Insurance Account for multiple years at $6.99/line per month. I wanted to file a Manufactures warranty claim, due to the fact that Assurion ...

#290035
Jan 18, 2012
100

Lyn304
Asurion Insurance is a JOKE

In October my son damaged his phone. I used the insurance to replace. With the new phone came a pre-paid envelope to send the damaged phone back with the "easy" instructions of "...

#285974
Jan 03, 2012
236

Anonymous
Asurion Insurance - Asurion ripoff

In October my son damaged his phone. I used the insurance to replace. With the new phone came a pre-paid envelope to send the damaged phone back with the "easy" instructions of "...

#285968
Jan 03, 2012
130

Say123
Asurion Insurance - Asurion is the biggest scam DO NOT purchase insurance from them!!

Asurion canceled my insurance without informing me, yet they charged me premiums for 5 months. They claim they sent an email informing ATT customers that they needed to "transitio...

#285236
Dec 30, 2011
202

Jay2k11
Asurion Insurance Do Not Purchase!!!

These crooks took my 7.99 monthly for a year and when I cracked my LCD screen on my Samsung Vibrant !!!they said I could either wait for a new vibrant or get a G2x so I said send...

#281679
Dec 14, 2011
253

WhyMe666
Asurion Insurance - Asurion Cant Get A Thing Right

Two nights ago, on a very stressfull night at the shop, my phone fell out of my pocket and cracked on the hard cement floor. After a few minutes of screaming like a madman, I decid...

#280995
Dec 12, 2011
239

Tazmarraz
Asurion Insurance - Moral of the Story

My complaint is more with the insurance policy "Asurion." I sent in my damaged phone but didn't use the prepaid UPS label. Instead I used the prepaid US post office return lab...

#279023
Dec 03, 2011
265

Anonymous
Asurion Insurance - Asurion road side assistance sucks..

My car was damage ,engine does not want to start so I assume it was water because it is was raining so it was late at night almost 1100 pm it was raining so I called ATT roadside ...

#276855
Nov 23, 2011
286

TopCow
Asurion Insurance - The most ridiculous insurance company out there.

I committed the horrible sin of dropping my spankin-new DroidRazr on the asphalt and cracked the screen. I called Verizon and they sent me over to Asurion. I waited through a long ...

#276854
Nov 23, 2011
400

Lavender...
Asurion Insurance - Asurion - short for 'assures frustration'

After shattering my new iphone, I thought, "hey - isn't it great that I paid that extra money for insurance?" Wrong! Verizon's mobile devices are covered by Asurion - a company t...

#275312
Nov 16, 2011
340

Chezchuck
Asurion Insurance - Asurion, T-Mobile Unethical, Dishonest

I bought a new Samsung Galaxy 2 S phone from T-Mobile with insurance. I then switched the SIM card with my old MyTouch4G phone, so I could keep my old phone number. I was told th...

#274556
Nov 12, 2011
425

Proffejor
Asurion Insurance - Customer service OK until they hung up on me.

I had a smart phone (G2) that had the screen break relatively shortly after I bought it. The breakage was my fault, so I paid my deductible, and had Asurion send me a replacement.

#272126
Nov 01, 2011
296

Madfemale
Asurion Insurance - OVER HEATING REPLACED WITH SAME PHONE

I have been with At&t since April and i filed a lost phone. the replacement phone i received was the Motorola flip side, this phone freezes and over heats. when i called at&t they ...

#268107
Oct 14, 2011
264

Anonymous
Asurion Insurance - I hate Ausurion.

If any of you guys have replacement insurance for your cell phone, be advised that if you deal with Ausurion, it's probably going to be a headache. I've been dealing with t...

#266978
Oct 09, 2011
403

Anonymous
Asurion Insurance - They make you wait!

I dropped my new iphone in the water (my *** fault) and it stopped working. I called Asurion and they made me fill out an affadavit and fax it in. They did send me a new phone o...

#260017
Sep 05, 2011
471

Anonymous
Asurion Insurance - Credit card fraud

First I do not have a ceil phone!,but, yet my credit card was charged by this company, Asurion. My credit identity fraud alert contacted me and the credit card has been closed. H...

#259828
Sep 04, 2011
420

Notforme
Asurion Insurance - Asurion full of it!!!!!!!

The latest saga...firing employees for no reason. The Nashville TN. office started firing employees last Friday, August 26, 2011, with no good reason and continued on this week. Pu...

#259116
Aug 31, 2011
428

BNPWESt
Asurion Insurance - Did not honor my warranty

I bought a computer through walmart and purchased the extended warranty for 80.00. My computer would not turn on and they customer service people were great but Three weeks after I...

#258997
Aug 31, 2011
379

Autumnro...
Asurion Insurance - Asurion: ABSOLUTELY SHADY, LOW GRADE

After Five calls from myself, and an additional three calls from my mother, we still don't have a replacement for my mytouch. This company's main concern seems to ...

#258910
Aug 31, 2011
387

Anonymous
Asurion Insurance - IPhone4 ASURION phone insurance

I bought two IPhone4s for my wife and son (who is in the military). They recommended I buy insurance, like an *** I assumed I could bring a broken phone back to Verizon. Verizo...

#258149
Aug 27, 2011
557

Anonymous
Asurion Insurance - Asurion. I lost 2 phones, they replaced once...

Ok... I recently lost one phone, visited Asurion online and everything went Very smooth...Phone received the next day....Then, I lost that one...bad week... So I thought, ok this...

#257909
Aug 26, 2011
518

Anonymous
Asurion Insurance poor customer service

Asurion replaced my phone timely, but never sent a receipt for the charge. Can't pull up online. can only send it via fax or mail. I called and was told to go to www.phonecl...

#256463
Aug 19, 2011
326

Middlecl...
Asurion Insurance - ASURION cell phone insurance: For 2 weeks I have been trying to process a claim for a lost phone.

Asurion does everything within their power to obstruct the claim filing process. The process is complicated, faxes don't work, uploads are incomplete...eventually I sent my form to...

#256435
Aug 19, 2011
364

Chosen1
Asurion Insurance - Beware Asurion!

In the past month I have gone through Asurion twice. The first time to replace a phone that was stolen. The next was to replace the phone they sent me because it was running worse ...

#255500
Aug 14, 2011
396

Sparkling
Asurion Insurance - The worst company to deal with!

This is the worst company to deal with. They promise 24 hours replacement phone and it took more than 10 days to receive the new equipment. The lack of customer service and deliver...

#254110
Aug 08, 2011
344

Joshm1185
Asurion Insurance - Asurion is run by morons

Asurion is a company who enjoys the fact that their customers do not have a choice as to which company they do business with. Simply put if an individual wishes to have insurance o...

#253353
Aug 04, 2011
313

Rmleipzig
Asurion Insurance - Don't listen or help despite responding to all their concerns

I also paid monthly for several years PLUS a $90 deduction to get a refurbished phone that stopped working after 3 weeks. I got the runaround when I tried to deal with this,. Aft...

#252253
Jul 30, 2011
346

Anonymous
Asurion Insurance

Total dissatisfaction from Asurion in handling my cell phone return. They have the power over the cell phone provider to suspend my cell phone account. They have 's...

#251759
Jul 27, 2011
357

Christin...
Asurion Insurance

I work in customer service so I know how little it actually takes to go that extra mile to make a customer happy. I haven't received service as HORRIBLE as I have from Asurion,...

#251401
Jul 26, 2011
306
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Related Information

Cellular Phone
Cellular telephone (also called mobile telephone) became irreplaceable in everyday life of any civilized modern person. Its concept was created by AT&T after the Second World War, but at that moment no technologies for its creation were available. The first cellular telephone for widespread use was presented by Motorola in 1983 and it worked by means of short-wave analog or digital telecommunication in a wireless connection established between a telephone and a relatively nearby transmitter. Tern 'cellular' is used because the system works many base stations divide thus a service area into multiple 'cells'. Cellular calls are transmitted from base station to base station while subscriber travels from cell to cell, like it was practiced in first car (mobile) phones.

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