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  • Customers like
    • Return ups label emailed to me1
    • Promptly issued device1
    • First line agents1
  • Customers don't like
    • Worst customer service7
    • Customer service7
    • Being hung up on5

  • Jun 20
  • Cellular Phone
  • Saugerties, New York
  • Phone Insurance Claim
  • 14
  • REVIEW RATING 5/5

this may not be the correct place to write this but I want someone else to know that your warranty coverage sucks. I have had beyond good luck with filing a claim for my broken phone that was purchased in store and still have not gotten my egift card emailed to me .. here is my sitation.: I just wanted to make a comment about the hard time I was given and I hope that this email is received... Read more

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  • Jun 19
  • Cellular Phone
  • Des Moines, Iowa
  • Cell Phone Insurance
  • 17
  • REVIEW RATING 3/5

I just bought a new phone. Been with Sprint for 18 years and always had insurance. I accidentally washed my new phone. Willing to pay deductible for replacement. Sprint no longer takes care of this in the store like they did a year ago. Now they give you a url address to asurion. Never heard of this company! Wasn't told by Sprint that I was using this company for insurance. After trying to... Read more

Was this review helpful? 0 0

  • Jun 19
  • Cellular Phone
  • Reno, Nevada
  • Cell Phone Replacement
  • 13
  • REVIEW RATING 4/5

They are the worst company I have ever dealt with! I was told I would be charged $50 to replace my phone, after fighting with them for weeks to even replace it, and then get a bill for $199. They claim to have all our phone calls recorded EXCEPT the one where the claim is finalized and I am told my fee is $50. They don't care about keeping their word, losing customers, or even claims to the BBB.... Read more

Was this review helpful? 0 0

  • Jun 12
  • Cellular Phone
  • Macon, Georgia
  • Cell Phone
  • 31
  • REVIEW RATING 3/5

I messed my phone up this past week and had to get another one. Thinking okay I have insurance this won't be so bad! But I got a new phone from asurion and then once the battery got low it would just shut off at %40! And it would just cut off randomly and say it had no charge, when I had just taken it off the charger. So I called them again and got another phone, and now the touch screen on this... Read more

Was this review helpful? 1 0

  • Jun 08
  • Cellular Phone
  • Tacoma, Washington
  • Cell Phone Insurance
  • 26
  • REVIEW RATING 3/5

My debit card was charged $199 without my knowledge or consent. I have had no dealing with this company nor heard of them prior to the charge, although after visiting their website, I suspect this has something to do with mobile insurance that I purchased on a $99 phone at Walmart. However, I never filed a claim and did nothing that would initiate a charge. I still have my old phone. Why would... Read more

Was this review helpful? 0 0

  • May 27
  • Cellular Phone
  • San Francisco, California
  • Insurance Claim
  • 36
  • REVIEW RATING 3/5

Horrible service and total scam! Paid for their top service for two years via ATT for two i Phones. When one went down, they first claimed they didn't know who we were which took almost 24 yours to resolve by going to an ATT store. After finally being allowed to file a legitimate claim, they acknowledge it via email and then we had no contact for 7 days. They will not take direct calls and have... Read more

Was this review helpful? 0 0

  • May 26
  • Cellular Phone
  • Orlando, Florida
  • Cell Phone Insurance
  • 16
  • REVIEW RATING 4/5

I called MetroPcs to activate replace phone from Ascurion and they say that phone is not registered as their phone. They transfer me cold so I have to explain again. Rep cant help so she sent me to tech support (because they are good and resolve issues). He said they have to send me a new phone that will arrive next biz day but I have to provide my CC info. I refuse and ask to speak to Mgr. ... Read more

Was this review helpful? 0 0

  • May 20
  • Cellular Phone
  • Fort Lauderdale, Florida
  • Cell Phone Insurance
  • 28
  • REVIEW RATING 4/5

After being told by AT&T that with insurance if anything happens I would be able to replace the phone in store, no questions asked. Turns out they changed insurance plans so have to deal with asurion now...After 3 years of paying insurance for daughters phone, she dropped it. Claim kept getting denied as they said I listed the wrong phone model on claim. Att verified it was right phone and... Read more

Was this review helpful? 0 0

  • May 17
  • Cellular Phone
  • Newport, Tennessee
  • Insurance Claim
  • 16
  • REVIEW RATING 4/5

Asurion Insurance is a joke!!!!! They require you to fill out a claim fax it in along with you drivers license then send you another email on how to pay, then never give a confirmation number. I was on the phone for two hours with there customer service department whom were un helpful and rude!!!!!! Not everyone has access to a fax and copy machine. If you have a choice please do not choose them... Read more

Was this review helpful? 0 0

  • May 11
  • Cellular Phone
  • Salt Lake City, Utah
  • Cell Phone Insurance
  • 33
  • REVIEW RATING 3/5

These guys are like parasites. I had lost my phone and had to contact these folks and made a claim. Their equation is very simple . Mint money and hand over an already used/ refurbished/ repaired phone. ( meaning as if u are buying a used phone from craigslist or any other local community website). The phone they have given me is the next upgraded model compared to the one ive lost. BUT , the... Read more

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