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  • Customers like
    • Asolutely nothing 2
    • Promptly issued device 1
    • Return ups label emailed to me 1
  • Customers don't like
    • Customer service 11
    • Worst customer service 7
    • Service delivery 5

Asurion was the worst experience that I've ever had. I called in a claim for a lost phone. They gave me a deductible that was the price a few dollars in reach of me buying a new phone. The phone is not new at all. The people were awfully, uncaring, unhelpful, and abrupt. I was passed on to three people. One after the other, none was able to help. One offended and hung up on me while I was talking. Adding this to them offering me the price of the phone as the insurance replacement. It was an all together horrible experience. I had never gone... Read more

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After two calls and two claim denials over 3 days, I was treated rudely, implied I was scamming and never resolved the issue. On April 7, my daughter had stolen her Galaxy Note 4 cellphone. She went to The AT&T store and got a loaner. A few days later she started her claim and informed me I had to provide an affidavit and ID to complete the process. I did so with the information my daughter provided me and unfortunately, she gave me an occurrence date of the 10th, not the 7th. After a few days of no response I called and was informed the claim... Read more

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I have been on the phone for longer than an hour...been transferred 3 times and cut-off (hung up on) once? I am a retired software application specialist so I understand the NextBook. I was trying to report that the NextBook had a 'Battery Charging' firmware issue. The NextBook thinks it is charging all the time....even when not connected to the charger. The software person on transfer number 3 advised that the Tablet was working OK and this was just a minor glitch not covered on my maintenance? What? He hung up on me! He is either just... Read more

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April 16, 2016 When filing a claim to replace my iPad Mini due to accidental structural damage I discovered the fine print element of my "ASURION" mobile device policy". I purchased my iPad Mini at the same time I upgrade my iPhone 6 to the 6s. There was a promotion where a qualifying customer could acquire a 16G iPad Mini for $50.00. And at the time of purchase the AT&T corporate store representative steered me to "Asurion" as the company recommended to safe guard any possible mishaps involving my mobile device, and so I bought the complete... Read more

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I Received a Replacement iPhone that Apple confirmed was not made with Apple parts. Apple could not help me with the problems I had with the replacement phone that Asurion sent me because it had been refurbished with parts that Apple did not make. I sent Asurion an original Apple product and received a fake iPhone. I am very dissatisfied with Asurion and I want people to know what they are getting when they purchase insurance from Asurion. When you call Asurion they give you the run around. Their customer service is terrible. I paid $9.95 a... Read more

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Never use this insurance company they will never pay a claim. They will deny your claim for any reason whatsoever wrong or right. Add comment

This is the same firm Shopko uses for their product "warrantees". I filed a claim on a DVD home stereo unit that never worked from day one. I was told to just send a copy of my receipt as the item was too big to ship back. I wrote numerous emails, asking where my refund was. I NEVER GOT IT. Then when I called them AGAIN, I was told that it was "far too late" for them to issue my refund. Now I have a cabinet that I had to file a claim on.......similar poor customer service. Was told that a refund check was sent, that it was returned as... Read more

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Terrible terrible. Pay fortune for insurance. Then broken phone been 5 days. After lengthy call have get papers emailed to me then upload them back with Id wait 24 hours for review. Then was told never got papers must of uploaded wrong. Had to start over with claim. And if and when approved still $200 for refinished replacement. Waste $$$ ever month Add comment

I was sent 3 phones in the past weeks. All three phones were inoperable. I am highly upset with the quality of service given by this company. I am at the point of leaving my cellphone company because they intrusted my money with an insurance company that does not value the consumer. Add comment

I have had several phones with Verizon since 2005; since Asurion has come on the scene it seems I have to call once or more every year to have the insurance dropped. Just got off the phone where I was told by customer service that my experience is impossible. Amazing; I guess all those times that I cancelled the insurance only to have it reappear was my imagination. Verizon points the finger at Asurion and the favor is resipicated by Asurion. Verizon always refunds the fraudulently taken funds and corrects my account but I can only imagine... Read more

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