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  • Customers like
    • How fast i got my phone1
    • Promptly issued device1
    • Return ups label emailed to me1
  • Customers don't like
    • Worst customer service7
    • Customer service7
    • Being hung up on5

Told me their mistake was corrected 3 months ago. Just purchased $1400 worth of phones and they claim i don't qualify for their *** insurance. They own all cell phone insurance nation wide, all major carriers. Ebay here i come... Add comment

I was told asurion controls the entire worlds cell phone insurance. They suck! Save their monthly charge and put it in a "just in case" account. Still fighting with them 4 months later. Monopolized BS!! Add comment

  • 2 days ago
  • Cellular Phone
  • Denton, Texas
  • Iphone 6
  • 8
  • REVIEW RATING 4/5

I filed a claim to have my replacement I-phone 6 sent to me on a Wed night. According to Fedex and Asurion, my phone left the FEDex shipping facility the next day on Thursday from Fort Worth, TX and was supposed to arrive "Overnight" as Asurion claims on their website the next day (Friday) to Denton, TX (My home) which is about an hour away from Fort Worth. My phone never left Ft. Worth on... Read more

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  • Aug 23
  • Cellular Phone
  • Fraudulant Charges
  • 19
  • REVIEW RATING 4/5

Spoke with Sonia one of the rep from Asurion to follow up the refund for the deductible that they deducted to the customer's Bank Account, she just place me on hold and never came back!!!! It is already a multiple try to get someone to help but no one seemed willing to help. They always gets the deductible amount from the customer but had a hard time getting a refund from the cancelled claim. I... Read more

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  • Aug 02
  • Cellular Phone
  • Weatherford, Texas
  • Asurion Mobile Protection Insurance
  • 61
  • REVIEW RATING 3/5

Had a problem with my phone, so contacted Asurion for a replacement. After uploading a claim form and a picture ID, I waited for my "immediate email" from them that never came. OK, no big deal. Then got back on their website and did it again. This time it did work. Yay! Alas, the story is no over. Received replacement phone - a refurbished model (that's OK too) and tried to activate it. ... Read more

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  • Aug 01
  • Insurance
  • Rockford, Illinois
  • Asurion Mobile Protection Insurance
  • 37
  • REVIEW RATING 4/5

I have always had Asurion on my duaghters phones. Two phones, paid Asurion every month for well over 6 years. Never once had a claim. My daughter dropped her iphone 5s 16 gb in water. I filed a claim. My CONTRACT says my monthey payment is $9. And my deductible is $149. Fine. A little high, but that is my CONTRACT. I filed the claim and was told my deductible would be $169, since the raised their... Read more

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  • Jul 30
  • Cellular Phone
  • Asurion Mobile Protection Insurance
  • 44
  • REVIEW RATING 4/5

My family has several IPhones thru Verizon and insured thru Asurion which costs $10 per month per phone. My son was out one evening and lost or had his phone stolen. I filed a claim with Asurion, which covers lost /stolen phones. They said the phone would be overnighted to my son and charged me the deductible of $169 (wow!!) Bottom line is the phone was never received. When I contacted... Read more

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  • Jul 18
  • Insurance
  • O Fallon, Illinois
  • Asurion Insurance
  • 27
  • REVIEW RATING 4/5

I bought a saxophone from Musician's Friend and added a three-year service warranty called ADH Gold Coverage from National Electronics Warranty Corporation which I found out to be the same as Asurion. I called their 877-282-7423 to claim warranty service and they would ask for my bought item particulars, phone number, name etcetera. They then would say a special mailing box would arrive but I... Read more

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  • Jul 10
  • Property Insurance
  • Hollywood, Florida
  • Asurion Mobile Protection Insurance
  • 50
  • REVIEW RATING 3/5

While I was out of the country, my phone suffered extreme water damage and wouldn't turn on for 3 weeks. When I returned home, i was ecstatic when I heard about Asurion and that I could recieve a new phone in 2-3 days. When I recieved my new phone, everything was alright in the beginning - I went to the AT&T store to set up my sim card..blah blah.. AND THEN later that night, the calibration... Read more

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  • Jul 03
  • Cellular Phone
  • Richmond, Virginia
  • Walmart Product Care Plan
  • 33
  • REVIEW RATING 4/5

I purchased a Viper razor scooter from Walmart around December 2014 for my daughter for Christmas. I was sold on buying the warrantee because it was said to cover everything on the product & I put warrantes on all my items I spend a lot of money on. When the weather got warm in march 2015 my daughter got the chance to enjoy the scooter. Well a month later the motor began to act up and the... Read more

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