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1.2 Based on 65 reviews
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  • Customers like
    • Asolutely nothing 2
    • Promptly issued device 1
    • Return ups label emailed to me 1
  • Customers don't like
    • Customer service 11
    • Worst customer service 7
    • Service delivery 5

This company *** blows monkey ***. The employees should probably stop being condescending asshats and blaming the customers for how *** your company is. Seriously a *** disgrace. Have fun with my 365 dollars you are currently robbing from me dickfaces. Multi million dollar corporations are a joke. Asurion likes to lick donald trumps ***. Eat slugs, ***. Add comment

I filed a claim and sent my product in and they sent it back still with a cracked screen and said it was out of the service date. They were not helpful and told me to go back to the company that I purchased the plan from or go to the manufacture. Unhelpful Add comment

I had the same experience as another person on this thread. I saw a random charge of $199.00 appeared on my bank account like the other consumer. I was lucky to catch it, but I am sure others won't and they count on this for extra money. Reported them to bank. When I called in, they had information regarding my insurance, but they asked what card these charges were sent to. I told them there was no way I was giving them my credit card. Hope... Read more

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Asurion was the worst experience that I've ever had. I called in a claim for a lost phone. They gave me a deductible that was the price a few dollars in reach of me buying a new phone. The phone is not new at all. The people were awfully, uncaring, unhelpful, and abrupt. I was passed on to three people. One after the other, none was able to help. One offended and hung up on me while I was talking. Adding this to them offering me the price of the... Read more

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After two calls and two claim denials over 3 days, I was treated rudely, implied I was scamming and never resolved the issue. On April 7, my daughter had stolen her Galaxy Note 4 cellphone. She went to The AT&T store and got a loaner. A few days later she started her claim and informed me I had to provide an affidavit and ID to complete the process. I did so with the information my daughter provided me and unfortunately, she gave me an... Read more

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I have been on the phone for longer than an hour...been transferred 3 times and cut-off (hung up on) once? I am a retired software application specialist so I understand the NextBook. I was trying to report that the NextBook had a 'Battery Charging' firmware issue. The NextBook thinks it is charging all the time....even when not connected to the charger. The software person on transfer number 3 advised that the Tablet was working OK and this was... Read more

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April 16, 2016 When filing a claim to replace my iPad Mini due to accidental structural damage I discovered the fine print element of my "ASURION" mobile device policy". I purchased my iPad Mini at the same time I upgrade my iPhone 6 to the 6s. There was a promotion where a qualifying customer could acquire a 16G iPad Mini for $50.00. And at the time of purchase the AT&T corporate store representative steered me to "Asurion" as the company... Read more

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I Received a Replacement iPhone that Apple confirmed was not made with Apple parts. Apple could not help me with the problems I had with the replacement phone that Asurion sent me because it had been refurbished with parts that Apple did not make. I sent Asurion an original Apple product and received a fake iPhone. I am very dissatisfied with Asurion and I want people to know what they are getting when they purchase insurance from Asurion. When... Read more

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Never use this insurance company they will never pay a claim. They will deny your claim for any reason whatsoever wrong or right. Add comment

This is the same firm Shopko uses for their product "warrantees". I filed a claim on a DVD home stereo unit that never worked from day one. I was told to just send a copy of my receipt as the item was too big to ship back. I wrote numerous emails, asking where my refund was. I NEVER GOT IT. Then when I called them AGAIN, I was told that it was "far too late" for them to issue my refund. Now I have a cabinet that I had to file a claim... Read more

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