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  • Worst customer service2 votes
  • Quality1 votes
  • Technical Support1 votes
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  • Jan 12
  • Cellular Phone
  • San Diego, California
  • Cell Phone Insurance
  • 28
  • REVIEW RATING 4/5

I paid for the insurance product for my cell phone. They promise that they will have the new phone to you within 24 hours. I have had to call 4 times to follow up and even had the salesperson from the store that sold me the insurance call to follow up. They've charged me the fees for my claim, but have not yet shipped the phone 3 weeks later. They will no longer answer the phone when I call. ... Read more

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  • Jan 10
  • Cellular Phone
  • Credit Card Charge
  • 1
  • 1
  • 37
  • REVIEW RATING 3/5

They charged almost $200 to my discover card! I'm a college student and I barely use my card...and this happens?! I have never felt to violated in my life. Discover refunded me and is now investigating. Thank god it isn't just me. I couldn't believe this happened. I am still very young and it's my first credit card and some evil "asurion-thing" did this to me...I'm so relieved to have found this... Read more

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  • Dec 27, 2014
  • Cellular Phone
  • Crestline, California
  • Phone Replacement
  • 68
  • REVIEW RATING 4/5

Terrible customer service. I have been covered and pay the required monthly fee. I know this because it appears on my bill. Asurion tells me I do not have coverage and will not replace my mobile device. I have contacted Verizon and explained my problem. They did research and verified that I am covered and would notify Asurion of my coverage by email. I tried to file a claim 72 hours later... Read more

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I was also charged 151.44 then again 169.00 for something I never authorized. Then they refused to give my money back untill the FRAUD DEPT looks into it. I ask how long that will take and they dont know. This is such a scam. I am calling BBB and checking with attorney. Add comment

  • Dec 08, 2014
  • Cellular Phone
  • Atlanta, Georgia
  • Phone Replacement
  • 147
  • REVIEW RATING 4/5

I was also scammed by Asurion. But I am here to offer a fix instead of complaining about the same issue. (Note: this fix only works if you have documentation of the fake tracking number that Asurion placed on the return envelope). First: If you were charged the initial $30 fee you have to wait for it to clear on your bank account, then call your bank and request a "stop payment". You actually... Read more

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  • Nov 28, 2014
  • Laptops and Tablets
  • Vienna, Georgia
  • Replacement Plan
  • 136
  • REVIEW RATING 4/5

I bought 6 Asurion Replacement plans at $50 ea. when I bought tablets for my family. My daughter dropped and broke her device, I filed a claim online, received an email saying they had all the info they needed and my reimbursement was on the way. A week later they email saying they couldn't approve my reimbursement and needed all kinds of documents. I have sent the requested documentation a... Read more

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  • Nov 26, 2014
  • Cellular Phone
  • Papillion, Nebraska
  • Charge
  • 2
  • 2
  • 115
  • REVIEW RATING 5/5

i called ASURION WIRELESS INS 8666672535 TN as listed pending on my account and talked with AURELIA ID#1262194 and she said someone has used my card today and that i needed to contact my bank, which i did; bank can't do nothing until it posts paid; so i will call tomorrow ... in my honest opinion, if there is a charge pending today, it should be able to be withdrawn; i mean it's 2014, disturbing... Read more

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  • Nov 26, 2014
  • Cellular Phone
  • Tazewell, Tennessee
  • Samsung Mega
  • 82
  • REVIEW RATING 4/5

Paid for this insurance for over a year on 3 phones dropped one of the phone's and broke the screen tried to get a replacement thay would not replace it. Needless to say I was mad the customer service is a joke for the most part thay can only speak broken English and can not understand English at all, the only thing that they can say is I'm so sorry. Yes you are a very sorry company. However I... Read more

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  • Nov 22, 2014
  • Cellular Phone
  • Silver Spring, Maryland
  • Iphone 6
  • 86
  • REVIEW RATING 4/5

i am a sprint customer and i bought insurance through them. I lost my phone6 on 11/14/2014 and i filled a claim. I completed the payment on 11/16/2014. The online tracking says it may take upto 1-3 business days. I called Asurion customer service several times. A week after my claim, they told me that my claim is in back order(which wasn't my fault). They told me it will take 14 days to get the... Read more

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  • Nov 14, 2014
  • Cellular Phone
  • Iphone 6
  • 110
  • REVIEW RATING 4/5

I broke and dropped my iphone 6, the phone was on backorder and the rep I first spoke with told me they would have it in stock within 3-5 business days. It's been 3 WEEKS. Spoke with FIVE different rep's they were not negotiable on the deductible which to me is very poor customer service, I pay monthly for this insurance and I have been without a phone for 3 weeks! It's better to just buy Apple... Read more

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