Asurion Insurance Complaints and Reviews

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Asurion Insurance
Main address: 648 Grassmere Park Suite 300 37211 Nashville TN
Alltel Wireless 1-888-723-3360 AT&T 1-888-5, , http://www.asurion.com/web/asurion/email#
  • 243+7 mobile complaints
  • $37K claimed losses
  • $148 average
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  • 23 hours ago
  • Cellular Phone
  • Replacement Phone
  • 7

I lost my phone one weekend. So I called Asurion, payed the deductible, and they told me they would send me the replacement phone the next day. The phone never came so I called and they sent it the next day instead…when I received this phone it was broken. So I called Asurion again and they said they would send a 2nd replacement phone the next day. The 2nd replacement never came so I called them... Read more

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  • Oct 25
  • Cellular Phone
  • Unauthorized Charges
  • 28

When I reactivated my Verizon phone after placing it on suspension for the summer, I found two charges from Asurion, a 3rd party insurance company, on my bill. These charges are unauthorized. It is part of the cramming scam that Verizon has entered into a class action settlement for, but apparently hasn't stopped the practice. The clerk at the Verizon store on Tamiami Trail in Sarasota,... Read more

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  • Oct 20
  • Cellular Phone
  • Deceptive Insurance Policy
  • 33

I was told different stories from Asurion reps. I sent all required information to file a claim and never received a response. When inquired, they said they never got it. So I faxed all 6 requested documents and still no response. Wouldn't return voice mail messages left or email inquiries. Always transferred to various departments when I called. One rep said they'd send a WalMart gift card for... Read more

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  • Oct 14
  • Cellular Phone
  • Torrance, California
  • Phone Replacement
  • 1
  • 1
  • 35

Asurion just conned me out of 2 years of insurance and another $200 to replace a damaged phone. What I got was a worse phone with a charger connection that doesn't work with the provided chargers and a defective battery. When I called to try and remedy these issues they say they can't verify the phone (they sold me) because I'm talking from that phone. IT'S MY ONLY PHONE!! And what difference... Read more

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  • Oct 13
  • Cellular Phone
  • Carlsbad, California
  • Cell Phone Claim
  • 24

First to submit a claim their recording encourages for faster service use online, NOT! It said it could not recognize identity, HUH!! everthing was submitted correctly I am the account manager, etc. So I called and received a person who said he would take the claim over the phone, I provided him with all of the required information - then he said someone would call back (about 10 hours later)... Read more

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  • Oct 08
  • Cellular Phone
  • Phone Replacement
  • 22

You pay the money for "Total coverage" but when it comes time for them to pony up, nothing works! The website doesn't work! Fax? This is not 1980! Email? None! Snail mail? Are you serious? This company is a joke and shame on the telco's for using them. What's wrong with an email submission? I guess nobody there has email. They're too busy screwing with the fax machine to think about... Read more

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  • Oct 02
  • Cellular Phone
  • Edinburg, Texas
  • Xbox Return
  • 28

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I bought the console, the problem itself, etc. and told me to send it in. Two weeks later I get it returned supposively "untouched" because it was "still under manufacturer warranty." The customer service representative should have known that and saved me 2 weeks from dealing with... Read more

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BASICALLY ASURION/VERIZON IS A BLAKENLY LIERS IF VERIZON COULD DO AWAY WITH THE COMPANY THE BETTER, CAUSE THEIR COMPANY IS TERRIBLE, HIRED A BUNCH OF CROOKS & LIERS, I DON'T LIKE LIERS, AND THAG THEM, A BUNCH OF LIERS, ONE SAY ONE THING & ONE SAY ANOTHER...if you don't have to deal with them, then DON'T they are a SORRY LYING COMPANY, THEY ARE PATHETIC, LIERS... Add comment

     

  • Sep 26
  • Cellular Phone
  • Tampa, Florida
  • Cell Phone Insurance
  • 39

Don't buy the phone warranty at the verion store it's a rip off. Go to square trade. For 99 dollars you get 2 full year of coverage for anything including water damage. My son through his phone on The floor they replace next day no copay. They were super fast on the phone and nice. 45 day later he had a wifi problem and again send new phone no charge. Asurion ins. wants 10 per month plus 169... Read more

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