1.2
  • Ease of online claim1 votes
  • Promptly issued device1 votes
  • First line agents1 votes
  • Worst customer service6 votes
  • Customer service6 votes
  • Being hung up on4 votes
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  • Apr 27
  • Cellular Phone
  • Ithaca, New York
  • Charge
  • 21
  • REVIEW RATING 3/5

I noticed an unauthorized charge on my debit card for $99. Emailed to Asurion and got a reply asking me to call them on the next business day. But since I don't want to give any info to this company I decided not to call them. I also read that it takes several months and many phone calls to resolve it through them directly. I don't have such energy or time. So I immediately called my bank,... Read more

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  • Apr 23
  • Cellular Phone
  • Prairieville, Louisiana
  • Cell Phone Insurance
  • 14
  • REVIEW RATING 3/5

Asurion puts the H in horrible! Customer service is incompetent and pathteic... Asurion robs it's customer out of money... The problem is never resolved, no one on the other end of the receiver has a brain! Poor communication spreads like wildfire...It's been 3 weeks and these sick A holes still has not resolve the problem! Wireless companies must find a better service provider who can properly... Read more

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I sent a htc in jan 2015 it came back week of april 6 went to react it and no longer has right mother board for boost Add comment

  • Apr 21
  • Cellular Phone
  • Chicago, Illinois
  • Cell Phone Insurance
  • 19
  • REVIEW RATING 3/5

Asurion is ***. I dropped my LG Flex phone and called to submit a claim. They first had the wrong type of phone attached to my account and required proof from me that I bought the phone I said I did. Secondly they tell you they will get back to you within 24 hours and let you "know" about your claim. These are classic stall techniques so they can keep from sending out a new phone. THEY ARE... Read more

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  • Apr 01
  • Cellular Phone
  • Piqua, Ohio
  • Cell Phone Replacement
  • 71
  • REVIEW RATING 3/5

Paid $99 for 2-yr insurance plan with $45 deductible. Dropped phone and cracked the screen. Called Asurion and filed claim. Was told they would send me a shipping label and would replace the phone. Although all this was done promptly, I'm now being told they have NO silver Iphone 5S's in stock. Wasn't told this when I filed the claim. I said I would take any color and was told had to be EXACT... Read more

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  • Mar 29
  • Cellular Phone
  • Scarsdale, New York
  • Iphone 5S
  • 37
  • REVIEW RATING 4/5

I submitted to my ans supporting documents dozens of times. I called the company probably hundreds of times. Most of the time you cannot get a human on the line. The best you can do is have them transfer you to AT&T where you can get a human on the phone, but they will tell you Asurion is a separate company and they can do anything for you. On the rare occasions I actually did manage to get a... Read more

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  • Mar 20
  • Cellular Phone
  • Santa Clara, California
  • Account Deductions
  • 1
  • 1
  • 95
  • REVIEW RATING 4/5

I just happened to look over my checking account on a charge I made recently and noticed $199 pending with Purchase Asurion Wire. Luckily, they just posted it 3/19th and I called Wells Fargo. I knew they must be notorious as the customer service rep asked if I filled out a police report, and also if I would agree to prosecute if needed. I found out they are connected as a third party to cell... Read more

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  • Mar 19
  • Property Insurance
  • Phone Insurance Claim
  • 51
  • REVIEW RATING 4/5

They charged me $199 and then, two days later, $169. I've never heard of them and I don't have insurance on my cell phone (I'm with Sprint - not Verizon). Called the company. Got hung up on. Called back and actually spoke to someone who acted puzzled when I gave her my name and phone number. She "transferred" me to another dept. A few minutes later, they hung up on me. That makes TWICE. Reported... Read more

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  • Mar 17
  • Cellular Phone
  • San Jose, California
  • Cell Phone Insurance
  • 1
  • 1
  • 77
  • REVIEW RATING 4/5

I just broke the screen on my IPhone 6 which apparently is a major issue with this phone, called the Apple Store and they will replace for $109. Called our Verizon Bussiness Rep who claimed not to know what the deductible is on the insurance, which I find hard to believe and was then referred to the insurance company direct, Asurion Insurance which apparently is the company of choice for all... Read more

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  • Mar 11
  • Cellular Phone
  • Chicopee, Massachusetts
  • Cell Phone Insurance
  • 53
  • REVIEW RATING 4/5

i lost one of our corporate iphones for our business.i called verizon, who gave me info i'd need and transferred me to asurion. the woman at asurion sent the affidavit which i ret'd right away;called back 3/11/15 to fnd out that the claim had been cancelled due to the fact that he wasnt currently using it-it was lost-i had to forward info onto a phone until i rec the new one; once again i called... Read more

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